The AI Phone Agent for Logistics Teams
iAllo calls carriers, warehouses, customs brokers and vendors for your logistics team. It navigates the phone menu, waits on hold, and handles the call or brings a teammate in when a person is needed. Every call is transcribed and summarized.
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Why Logistics Teams Need iAllo
Logistics and supply chain professionals handle a constant flow of time-sensitive calls with carriers, warehouses, customs, and vendors. Logistics teams often face:
Long Hold Times
Long holds with freight companies or customs brokers.
Repetitive Calls
Same calls for shipment updates and confirmations.
Missed Updates
Missed updates that cause delivery delays or penalties.
Manual Tracking
Phone calls tracked by hand in spreadsheets.
Poor Handoffs
Poor handoffs between team members.
Real Impact
It directly impacts revenue and team morale.
iAllo is built for logistics, freight and supply chain teams, including dispatchers, coordinators and operations staff, who call carriers, warehouses, customs brokers and vendors for shipment updates all day.
What iAllo Handles
iAllo is your AI-powered call assistant, designed to take the chaos out of logistics communication and help your team stay focused on smooth delivery.
Dials vendors or carriers and waits on hold
Transcribes and summarizes every call in real time
Sends reminders for pick-up times, updates, or confirmations
Organizes calls by shipment, vendor, or location
Tracks call history across shifts and teams
Questions about iAllo for Logistics & Supply Chain
Can iAllo wait on hold with freight carriers for shipment updates?
Yes. iAllo places the call, navigates the carrier’s phone menu and waits on hold. It can ask for the shipment update itself, or bring a teammate in when a person answers. The call is transcribed and summarized, with a reminder set for the next check.
Can the next shift see what was said on earlier carrier calls?
Yes. Every call is recorded, transcribed and summarized, and tasks and call history are shared across your team. The next shift sees each call by shipment, vendor or location, with notes and follow-ups, and can join a live call if needed.
How does shipment call info get into our TMS or spreadsheets?
Copy the summary or transcript, ask iAllo’s AI to pull out the details you need, such as tracking numbers, pick-up times or delivery dates, or ask the iAllo team for a report of your calls. Direct integrations are coming soon.
