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iAllo Privacy Policy

Last Updated: October 21, 2026

This Privacy Policy describes the data protection practices of iAllo, Inc. (“iAllo,” “we,” “us,” or “our”). This Privacy Policy applies to information that we collect and use about you when you access or use the iAllo website (iallo.io), web application, mobile application, browser extension, or other online or mobile service that links to or otherwise presents this Privacy Policy to you (collectively, the “Services”).

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

Information We Collect

We collect information about you through the means discussed below. Please note that we need certain types of information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use our Services.

1. INFORMATION YOU PROVIDE TO US

We collect a variety of information that you provide directly to us. For example, we collect information from you through:

  • The Services you use or processing your orders and subscriptions
  • Requests or questions you submit to us via online forms, email, or otherwise
  • Your participation in surveys, pilots, or promotional programs
  • Any reviews or feedback that you submit about the Services
  • Account registration and administration of your account
  • Uploads, tasks, or posts to the Services
  • Requests for customer support and technical assistance
  • Any information you provide and save to your account or “vault” in the app

Information about you

While parts of the Services may not require you to provide information that directly identifies you by name (such as browsing our public website without logging in), the specific types of information we collect depend upon the Services you use, how you use them, and the information you choose to provide. The types of data we collect directly from you include:

  • Email address
  • Name
  • Phone number
  • Company or organization name and occupation
  • Log-in credentials, if you create an iAllo account
  • Billing and payment information (such as billing address, payment card details processed via our payment processor, zip code, and expiration date)
  • Information about purchases, subscriptions, credits, or other transactions with us
  • Information about your customer service interactions with us
  • Demographic or profile information you choose to provide as part of your iAllo profile
  • Call Data, call tasks, transcripts, summaries, and related workflow inputs
  • Any other information you choose to directly provide to us in connection with your use of the Services

Information about others

If you provide information regarding third parties in connection with your use of the Services (such as business contacts or call recipients), we process that information to perform the Services you have requested.

2. INFORMATION WE COLLECT THROUGH AUTOMATED MEANS

When you use our Services, we and our service providers (third-party companies that work on our behalf, such as Mixpanel) automatically collect certain information using cookies, browser local storage (localStorage), server logs, and SDKs as described below.

Website (iallo.io) and Browser Extension

When you visit our website, we collect and analyze usage information such as pages visited, buttons clicked (for example, "Start free trial," "Book a demo," or app-store links), whether a contact form was submitted (excluding the contents of the form), approximate location derived from your IP address (city and country), device and browser type, operating system, the referring website's domain, and marketing campaign tags in the link (utm_source, utm_medium, utm_campaign), as well as error logs. Our website stores a random visitor ID and current visit attribution (landing page and campaign, expiring after 30 minutes of inactivity) in your browser's local storage. If you proceed from our website to sign up for an account, the initial landing page and campaign tags are passed to the application and linked to your new user account.

Web and Mobile Applications

When you use the iAllo web or mobile applications (“apps”), we automatically collect information about your device and your in-app product usage. Through our analytics provider, Mixpanel, we record product usage events (such as sign-up, log-in, tasks created, call actions, AI chat usage, and billing actions) linked to your unique iAllo account ID and your profile details (including your name, email address, phone number, and company). Call audio recordings, call transcripts, and the contents of your AI chat messages or forms are not sent to Mixpanel. We also collect device identifiers, IP address, operating system, app version, date and time of use, and crash/error logs to maintain and improve app stability.

Location Information

When you use the Services, we and our service providers automatically derive approximate location information (such as city, state/region, and country) from your IP address.

3. INFORMATION WE COLLECT FROM OTHERS

We may receive additional information from third parties, such as business partners, analytics providers, or enterprise organization administrators (if your account is provisioned by your employer or organization), which we combine with information we collect directly from you to provide and improve the Services. If we offer optional third-party single sign-on or social login features in the future and you choose to use them, we will receive the profile information (such as your name and email address) you authorize that provider to share.

How We Use Your Information

We, or our service providers, use your information for the following purposes:

  • Provide and operate the Services: Authenticate your account, execute automated calling and AI workflows, process transactions and subscriptions, and provide invoicing and accounting.
  • Communicate with you and provide support: Respond to your inquiries, provide technical support, and send administrative notifications regarding your account or policy updates.
  • Product analytics and business operations: Analyze how users navigate our website and use features within our apps, attribute sign-ups to marketing campaigns, diagnose crashes and technical issues, secure our infrastructure, and develop new features.
  • Marketing and customization: Contact you regarding iAllo products, features, surveys, or promotions that may be of interest to you, subject to your communication preferences.
  • Legal and safety purposes: Comply with applicable laws, regulations, and legal processes; enforce our Terms of Service; prevent fraud or misuse; and protect the rights, property, or safety of iAllo, our users, and others.

Combined Information

We may combine information collected through the Services (including linking pre-sign-up website visit attribution to your registered account upon sign-up) with information received from other sources, and use such combined information in accordance with this Privacy Policy.

Aggregate/Anonymous Data

We may aggregate or de-identify information collected through the Services so that it can no longer reasonably be linked to you or your device. Once de-identified, we may use and disclose such data for any lawful business purpose. (Note: Website analytics data linked to your account upon sign-up, and in-app telemetry linked to your account ID, are treated as personal information rather than anonymous data.)

Cookies and Similar Technologies

To collect the information described in the “Information We Collect Through Automated Means” section above, we and our service providers use server logs, cookies, browser local storage (localStorage), tracking pixels, and mobile SDKs. These technologies enable us to recognize your browser or device, maintain your authenticated session, store your preferences, attribute marketing campaigns, and analyze how our website and applications are used. You can manage cookies and clear local storage through your browser settings or our website banner controls (where presented). Please note that blocking or clearing essential storage may prevent you from logging in or using certain features of the Services. For full details, please see our Cookies Policy.

Online Analytics and Advertising

1. ANALYTICS (MIXPANEL & OPTIONAL ANALYTICS TOOLS)

We use Mixpanel (Mixpanel, Inc., with U.S. data residency), and we may also use other third-party analytics services (such as Google Analytics), to collect and analyze usage data across our website and applications:

  • Mixpanel: On iallo.io, Mixpanel uses browser local storage to track pages visited, button clicks, non-content form submission events, approximate location (city and country), device/browser metadata, referrer domain, and UTM campaign tags. When you sign up for an account from the website, your initial landing page and campaign tags are linked to your new account. Within the iAllo web and mobile apps, Mixpanel tracks feature usage events (such as sign-up, log-in, tasks, calls, AI chat events, and billing actions) tied to your account ID and user profile (name, email, phone number, and company). Call recordings, transcripts, and message/form contents are never transmitted to Mixpanel.
  • Google Analytics (if used): We may also use Google Analytics to evaluate website traffic and usage trends using pseudonymous browser identifiers and first-party analytics cookies. Collection follows the same website banner choices and browser privacy signals as our other website analytics. Our page-view code sends page addresses without query strings, referrer domains and permitted campaign tags. When enabled, enhanced measurement also records scrolling, outbound clicks, file downloads, site searches and supported video or form interactions, including destination URLs, search terms and element identifiers. This does not include the contents entered in our contact form or account profile details. Advertising personalisation and Google signals are disabled. See our Cookies Policy for storage and opt-out details.
  • How to Opt Out of Analytics:
    • Website (Do Not Track / GPC / Banner): You can prevent Mixpanel from collecting any data on iallo.io by enabling the "Do Not Track" (DNT) or Global Privacy Control (GPC) setting in your web browser, declining analytics in our website banner (where presented), or clearing/blocking local storage in your browser settings.
    • Google Analytics: If we use Google Analytics, you may install the Google Analytics Opt-out Browser Add-on.
    • In-App & Account Analytics Opt-Out: To opt out of Mixpanel analytics tracking linked to your iAllo account or request deletion of your telemetry profile, please email us at hello@iallo.io.
  • Email Analytics: If you receive marketing emails from us, we may use clear GIFs or tracking pixels to determine when you open a message or click a link, helping us measure campaign effectiveness.

2. ONLINE ADVERTISING

The Services may integrate third-party advertising technologies that allow for the delivery of relevant content and advertising about our Services on other websites and applications. If you wish to learn more about tailored browser advertising and how to control cookies used by participating ad networks, you may visit the Network Advertising Initiative’s Consumer Opt-Out, the Digital Advertising Alliance’s Consumer Opt-Out, or Your Online Choices (for EU/UK users), or adjust your Google Ads Settings.

3. NOTICE CONCERNING DO NOT TRACK AND OPT-OUT PREFERENCE SIGNALS

Do Not Track (“DNT”) and Global Privacy Control (“GPC”) are privacy preferences that users can set in their web browsers. On our website (iallo.io), we recognize and honor browser-initiated Do Not Track (DNT) and Global Privacy Control (GPC) signals. When your browser has DNT or GPC enabled, our website does not send analytics data to Mixpanel.

How We Disclose Your Information

iAllo discloses your information in the following ways:

  • Affiliates and Subsidiaries: We may disclose information within the iAllo family of companies to deliver and improve our Services.
  • Service Providers: We provide access to or disclose your information to vetted third-party service providers who perform functions on our behalf—including cloud hosting, telephony and AI processing infrastructure, product analytics (such as Mixpanel, Inc. in the United States), payment processing, customer support, and security. These providers are contractually restricted to processing your information only to provide services to us.
  • Protection of iAllo and Others: We may access, retain, and disclose information if required to do so by law or in a good-faith belief that doing so is reasonably necessary to: (a) comply with legal process (such as a subpoena or court order); (b) enforce our Terms of Service or this Privacy Policy; (c) respond to claims that content violates the rights of third parties; (d) respond to your customer support requests; or (e) protect the rights, property, or personal safety of iAllo, our users, or the public.
  • Business Transfers: In connection with, or during negotiations of, any merger, acquisition, financing, reorganization, or sale of all or a portion of our assets, user information may be transferred as a business asset in accordance with applicable law.
  • Public Forums: Any information you choose to post in public areas of the Services is not confidential and may be viewed by others.
  • Aggregate/Anonymous Information: We may disclose aggregated, de-identified usage trends that do not identify any individual.

Retention of Your Information

We keep your information for no longer than necessary for the purposes for which it is processed, including providing the Services, maintaining business and financial records, resolving disputes, and complying with applicable legal obligations.

How We Protect Your Information

At iAllo, Inc., we implement technical, administrative, and physical security measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction:

  • Technical Safeguards: We use encryption in transit (TLS/SSL) and apply additional safeguards to stored data. Access to your data is restricted to authorized personnel only, and we regularly review our systems to maintain appropriate security standards.
  • Administrative Safeguards: Access to personal data is strictly limited to personnel and contractors who need access to perform their job functions under strict confidentiality obligations.
  • Physical Safeguards: Our cloud infrastructure and facilities utilize access controls and monitoring designed to prevent unauthorized physical access.
  • Ongoing Review: We regularly assess our security posture to address emerging threats.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to take steps to protect your personal information online, including choosing strong passwords and not sharing your passwords with anyone.

The Services may contain links to third-party websites or integrations. We are not responsible for the content or privacy practices of those third-party services, which are governed by their own privacy policies.

Children’s Privacy

The Services are intended for business and general audiences and are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16 without valid parental consent. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it promptly.

Your Rights and Choices

1. GENERAL RIGHTS

Depending on your jurisdiction, you may have the right to make certain requests regarding your personal information, including the right to:

  • Know the categories and specific pieces of personal information we collect, use, or disclose about you, the sources of that information, our business purposes, and the categories of third parties to whom we disclose it;
  • Request access to and a portable copy of your personal information;
  • Request correction or updating of inaccurate personal information;
  • Request deletion of your personal information;
  • Object to or restrict certain processing of your information, or withdraw consent where processing is based on consent;
  • Limit the use and disclosure of sensitive personal information, where applicable; and
  • Not be subjected to discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, please email us at hello@iallo.io. We will take reasonable steps to verify your identity (such as confirming the email address associated with your account) before fulfilling your request. You may also designate an authorized agent with signed written permission to submit a request on your behalf. If we deny a request, you may appeal our decision by replying to our response or emailing hello@iallo.io.

2. OPTING OUT OF MARKETING EMAILS

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email. You will continue to receive essential administrative and transactional communications regarding your account.

3. OPTING OUT OF "SALES," "SHARING" FOR TARGETED ADVERTISING, AND ANALYTICS

As described in the “Online Analytics and Advertising” section, we use analytics providers (such as Mixpanel) to analyze usage of our Services. Under certain state privacy laws, disclosures of identifiers and browsing activity via cookies or similar technologies to third-party advertising partners may be considered a “sale” or “sharing” for cross-context behavioral advertising.

  • To prevent website tracking via Mixpanel automatically, enable Do Not Track (DNT) or Global Privacy Control (GPC) in your browser, or decline analytics in our website banner (where presented).
  • To opt out of any disclosures that may be considered a “sale” or “sharing,” or to opt out of in-app Mixpanel analytics, email us at hello@iallo.io.

If you are located in the EEA, UK, or Switzerland, our legal bases for processing your personal data are:

  • Performance of a Contract: To provide the Services you have requested and fulfill our Terms of Service;
  • Legitimate Interests: To secure, maintain, and improve our website and applications, understand product usage, prevent fraud, and defend our legal rights, provided such interests are not overridden by your data protection rights;
  • Legal Obligations: To comply with applicable laws and regulatory requirements; and
  • Consent: Where we rely on your consent (such as for non-essential cookies/local storage or certain marketing communications), which you may withdraw at any time.

International Data Transfers

Your information, including personal data collected in the EEA, UK, and Switzerland, is transferred to, stored, and processed in the United States—including by our analytics processor, Mixpanel, Inc. (which maintains U.S. data residency)—and in other countries where we or our service providers operate. Where personal data is transferred outside of the EEA, UK, or Switzerland to a jurisdiction not deemed adequate by applicable regulators, we rely on appropriate legal transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum, and require our data processors to maintain equivalent data protection safeguards. Inquiries or complaints may be directed to hello@iallo.io, and you also have the right to lodge a complaint with your local data protection supervisory authority.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), provides you with specific disclosures and rights regarding your personal information.

Categories of Personal Information Collected and Disclosed for Business Purposes:

In the preceding 12 months, we have collected and disclosed to our service providers (such as cloud hosting, telephony/AI providers, payment processors, and analytics processors including Mixpanel) for business purposes the following categories of personal information:

  • Identifiers: Name, email address, phone number, account ID, random visitor ID, and IP address.
  • Personal Information under Cal. Civ. Code § 1798.80(e): Name, telephone number, company/occupation, and billing information.
  • Commercial Information: Records of subscriptions, credits purchased, and billing actions.
  • Internet or Other Electronic Network Activity Information: Website pages visited, buttons clicked, non-content form submission events, referring domain, UTM campaign parameters, and in-app product usage events (such as sign-up, log-in, tasks, call actions, and AI chat events).
  • Geolocation Data: Approximate location (city, state, and country) derived from your IP address.
  • Audio, Electronic, or Similar Information: Call recordings, transcripts, and task inputs provided by users within the application (which are processed strictly to provide the Services and are never sent to Mixpanel).
  • Inferences: Product usage preferences derived from your interactions with the Services.

Sales and Sharing of Personal Information:

iAllo does not sell your personal information in exchange for money. Mixpanel acts as our service provider/processor for product and website analytics using U.S. data residency. To the extent our use of third-party advertising cookies or analytics tools on our website may be interpreted as “sharing” under the CCPA, you may opt out at any time by enabling Global Privacy Control (GPC) or Do Not Track (DNT) in your browser, declining analytics via our website banner, or emailing hello@iallo.io with the subject line “CCPA Rights Request”. We do not knowingly “sell” or “share” the personal information of minors under 16 years of age, nor do we use or disclose sensitive personal information for purposes other than providing the Services as permitted by the CCPA.

Exercising Your CCPA Rights & Shine the Light:

California residents may exercise their rights to know, access, correct, delete, or opt out—or submit a request under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83)—by emailing hello@iallo.io with the subject line “CCPA Rights Request”.

Changes to Our Privacy Policy

We reserve the right to amend this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. When we do, we will revise the “Last Updated” date at the top of this policy and provide additional notice if material changes are made, in accordance with legal requirements.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

iAllo, Inc.
Los Angeles, CA, USA
Email: hello@iallo.io