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The best AI phone agents for business calls

AI phone agents now wait on hold, navigate phone menus and talk to reps for you. They fall into four groups: tools for business teams, enterprise healthcare platforms, personal call apps, and platforms for building your own agent. Here’s how they compare. iAllo is our product, so we list it first; every other entry links to its source.

Updated October 2026

How to choose

  • Who is it for?

    A personal app, a team tool, or an enterprise program. Team tools share records and roles.

  • Live or batch?

    Some agents call while you watch and let you join. Others take a request and report back later.

  • How much setup?

    Self-serve sign-up, a sales-led pilot, or building your own agent with developers.

  • Healthcare data?

    If calls involve patient information, you need a vendor that signs a BAA.

  1. Built for business teams

    1. iAllo

    Best for: Business teams that make repetitive calls to insurers, carriers and agencies, and want to start today.

    • The AI navigates the phone menu, waits on hold and talks to the rep, or brings your teammate in when a person answers.
    • No setup: sign up, invite your team and start calling the same day.
    • Shared tasks, call history, transcripts and summaries for the whole team.
    • iAllo is HIPAA-ready and signs Business Associate Agreements (BAAs) with healthcare customers, and it is SOC 2 compliant.
    • Priced by the minute, minutes shared across the company, free trial minutes.
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  2. Enterprise healthcare

    2. SuperDial

    Best for: Large RCM and payer-operations teams that want results written into their EHR.

    • AI voice agents for benefits verification, prior auth, claim status and credentialing, across phone, portal, API and EDI.[1]
    • Sales-led pilot; pricing not published.[1]
    iAllo vs SuperDial: full comparison →

  3. Enterprise healthcare

    3. Infinitus

    Best for: Pharma, payers and large provider organizations.

    • Voice AI agents for benefits verification, prior auth status and patient services; SOC 2 Type II.[2]
    • Sales-led; pricing not published.[3]
    iAllo vs Infinitus: full comparison →

  4. Healthcare billing

    4. Standard Practice

    Best for: Medical practices’ revenue cycle teams.

    • Formerly Nibble Health. Voice AI that calls insurers for prior auth, claims and credentialing. Pricing not published.[4]

  5. Healthcare billing

    5. LunaBill

    Best for: Healthcare billing teams with high A/R call volume.

    • AI voice callers for claim status, A/R recovery and appeals, with up to 100 agents at once. Pricing not published.[5]

  6. Personal

    6. Pine AI

    Best for: People who want help with bills, refunds and cancellations.

    • Handles tasks by phone, email and web forms, and reports back with the result.[6]
    • Free tier; paid credit plans billed yearly from $99.90 a month, plus Team and Enterprise plans.[7]
    iAllo vs Pine AI: full comparison →

  7. Personal and small business

    7. Assindo

    Best for: Individuals and small businesses who want an AI assistant for calls on their phone.

    • Makes calls, navigates phone menus, waits on hold and screens incoming calls. Plans from $9.99 a month; 7-day trial.[8]

  8. Personal

    8. OsmO

    Best for: People who want spam screening plus help with outbound calls.

    • Call screener and assistant that can also make outbound calls and bookings. From US$7.99 a month after a 7-day trial; iOS and Android.[9]

  9. Personal

    9. ClawCall

    Best for: People who want to start calls from ChatGPT, Claude or a text message.

    • Navigates menus, waits on hold, talks to the rep and reports back, or calls you in. Free trial of 30 calls, then $4.99 a month; calls to US numbers in English.[10]

  10. Built into Pixel phones

    10. Google Hold for Me

    Best for: Pixel owners who just want to skip the hold music.

    • Built into Pixel 3 and newer in some countries: waits on hold and alerts you when a person picks up. It doesn’t talk to the rep for you.[11]

  11. Build your own agent

    11. Bland AI

    Best for: Companies with developers building their own phone agents.

    • A platform for building inbound and outbound phone agents, from $0.14 a minute plus telephony.[12]

  12. Business phone system

    12. CloudTalk

    Best for: Sales and support teams that need a cloud phone system.

    • Cloud phone system from €19 per user a month (billed yearly), with AI voice agents sold as an add-on.[13]

Questions

What is an AI phone agent?

Software that makes phone calls for you: it dials, navigates the phone menu, waits on hold and talks to the representative, then gives you a transcript or summary. Some also hand the call to a person when a human answers.

Which AI phone agent is best for a medical billing team?

Large RCM organizations often choose enterprise platforms like SuperDial or Infinitus. Billing teams that want to start the same day, pay by the minute and stay on the call when needed can use iAllo, which signs BAAs.

Is there an AI that waits on hold for you?

Yes. Google Hold for Me does it on Pixel phones, built into the Phone app. iAllo, Assindo, ClawCall and others also wait on hold and can talk to the rep for you.

Sources

  1. [1] https://www.superdial.com
  2. [2] https://infinitus.ai/security
  3. [3] https://www.infinitus.ai
  4. [4] https://speechtechmag.com/Articles/News/Speech-Technology-News/Nibble-Health-Re-Launches-as-Standard-Practice-163701.aspx
  5. [5] https://www.ycombinator.com/launches/Ooq-lunabill-ai-voice-callers-for-healthcare-billing-teams
  6. [6] https://www.19pine.ai/blog/article/how-pine-works-simplifying-bill-management-and-negotiation
  7. [7] https://www.19pine.ai/pricing
  8. [8] https://assindo.com
  9. [9] https://getosmo.app
  10. [10] https://clawcall.dev
  11. [11] https://support.google.com/phoneapp/answer/10071878
  12. [12] https://www.bland.ai/pricing
  13. [13] https://www.cloudtalk.io/pricing

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