The AI Phone Agent for Medical Billing Teams
iAllo calls insurance payers for your billing team, gets through phone menus and hold, handles the call, and brings a teammate in whenever a person is needed. Every call is transcribed and summarized.
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Why Medical Billing Teams Need iAllo
Medical billing professionals spend dozens of hours every week dealing with:
Long Hold Times
30-45 minutes per call with insurance companies.
Repetitive Calls
Same calls each week to check claim statuses.
Frustrating IVRs
Phone trees that waste your valuable time.
Manual Note-Taking
Typing notes into spreadsheets or sticky notes.
Missed Follow-ups
Delays that impact reimbursements.
Real Impact
It directly impacts revenue and team morale.
iAllo is built for in-house medical billing departments and Revenue Cycle Management (RCM) teams who need to streamline high volumes of insurance-related calls. It also supports medical billing service providers, specialty clinics such as dental, vision, and mental health practices, and private practices that handle billing operations internally.
What iAllo Handles
iAllo is your team’s AI phone agent. It takes the repetitive payer calls off your team’s plate, so they can stay focused on higher-value work.
Calls payers and waits on hold so your team doesn’t have to
Handles the conversation with the representative, start to finish
Brings your teammate in anytime a person is needed
Transcribes and summarizes every call in real time
Sets smart reminders for follow-ups
Turns your aging report into calls: one follow-up task per claim
Keeps every call on record by patient, payer, or issue, shared across the team
Payer calls billing teams hand to iAllo
| Call | Who handles it |
|---|---|
| Claim status checks, verified with your NPI and Tax ID | AI handles it |
| Eligibility and benefits verification | Either |
| Prior authorization follow-ups | Either |
| Denied or underpaid claim follow-ups | AI holds, teammate joins |
| Appeals and disputes | AI holds, teammate joins |
If the AI cannot finish a call, your teammate takes over.
Questions about iAllo for Medical Billing
Can iAllo call insurance companies for claim status?
Yes. iAllo calls the payer, navigates the phone menu, waits on hold and asks for the claim status, using the claim details and your office’s NPI and Tax ID to get verified. You get a transcript and a summary. If the call needs a person, iAllo brings your teammate in.
Can I upload my aging report?
Yes. Upload an insurance aging report and iAllo turns each claim into a follow-up task, ready to call. Your team picks which claims iAllo calls on and sees the outcome of each one.
What does iAllo need to get verified by the payer?
Usually the claim details plus your office’s NPI and Tax ID. iAllo reads them from the claim or your saved details, and tells you before the call if something is missing, so the payer doesn’t refuse to share the claim.
How do claim call results get into our billing system?
Copy the summary or transcript, ask iAllo’s AI to pull out details like claim numbers, reference numbers, dates and amounts, or ask us for a report of your calls. Direct integrations are coming soon.
