The AI Phone Agent for Dental Offices
iAllo calls dental insurance companies for your front desk and billing team, gets through phone menus and hold, handles the call, and brings a teammate in whenever a person is needed. Every call is transcribed and summarized.
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Why Dental Offices Need iAllo
Dental front desks and billing teams lose hours every week to insurance calls:
Long Hold Times
Waiting on hold with insurers while patients wait at the desk.
Repetitive Verifications
The same eligibility and benefits checks before every appointment.
Frustrating IVRs
Phone trees that change from one insurer to the next.
Manual Notes
Coverage details scribbled down and re-typed into the chart.
Missed Follow-ups
Pre-authorizations and claims that stall without a call back.
Real Impact
Surprise bills for patients and slower payments for the practice.
iAllo is built for dental practices and DSOs whose front desk or billing team calls insurance companies every day, and for dental billing services that verify benefits and chase claims for many offices at once.
What iAllo Handles
iAllo is your office’s AI phone agent. It takes the repetitive insurance calls, so your team can focus on patients.
Calls insurers and waits on hold so your front desk doesn’t have to
Handles the conversation with the representative, start to finish
Brings your teammate in anytime a person is needed
Transcribes and summarizes every call, with the coverage details pulled out
Sets reminders for pre-authorizations and claim follow-ups
Keeps every call on record by patient, insurer, or issue, shared across the office
Insurance calls dental offices hand to iAllo
| Call | Who handles it |
|---|---|
| Claim status checks | AI handles it |
| Eligibility and benefits breakdowns (coverage %, deductibles, maximums) | Either |
| Frequency limits and waiting periods by CDT code | Either |
| Pre-authorization and pre-determination follow-ups | Either |
| Denied claims and appeals | AI holds, teammate joins |
If the AI cannot finish a call, your teammate takes over.
Questions about iAllo for Dental Billing
Can iAllo verify dental insurance benefits by phone?
Yes. iAllo calls the insurer, navigates the phone menu, waits on hold and asks for the patient’s benefits. You get a transcript and a summary, and you can ask the AI to pull out coverage percentages, deductibles, annual maximums, frequency limits and waiting periods.
Can iAllo check frequency limits for specific procedures?
Yes. Give iAllo the procedure (CDT) codes you need and it asks the insurer about frequency limits, waiting periods and downgrades for each one, so your team can quote the patient before the appointment.
Can iAllo follow up on dental pre-authorizations?
Yes. iAllo calls to check where a pre-authorization or pre-determination stands, sets a reminder to call again, and brings your teammate in if the insurer needs something only your office can answer.
Does iAllo work for dental billing services with many offices?
Yes. Minutes are shared across your whole company, and every call is organized by patient, insurer and office, so one billing team can verify benefits and chase claims for many practices.
