Cigna Provider Phone Numbers
Checked against Cigna’s own pages on October 18, 2026
Providers call Cigna at 1-800-882-4462 (1-800-88-CIGNA) for eligibility, claim status, precertification and appeals. Patients with a “G” on their ID card use 866-494-2111. The number on the back of the patient’s ID card always comes first: it routes you to the right plan, state and product.
Phone numbers for providers
| For | Number and hours |
|---|---|
| Customer service: eligibility, claim status, precertification, appeals | 1-800-882-4462[1]1-800-88-CIGNA. For “G” ID cards: 866-494-2111. |
| Specialist referrals | 866-494-2111[1]Choose the “Specialist Referral” prompt. |
| Behavioral health precertification (inpatient, partial hospitalization) | 800-926-2273[1] |
| eviCore: DME, home health, musculoskeletal, oncology, radiation therapy, sleep | 866-668-9250[1] |
| eviCore: gastroenterology | 844-457-9810[1] |
Have this ready before you call
- Your practice’s NPI and Tax ID (TIN)
- The patient’s member ID, name and date of birth
- Date of service, billed amount and claim number (for claim status)
- CPT/HCPCS and diagnosis codes (for prior authorization)
Skip the call: self-service
CignaforHCP.com handles eligibility, claim status and precertification. Drug prior authorization also runs through CoverMyMeds and Surescripts.[1]
Tips from billing teams
- Check the ID card for a “G”: those patients use a different number (866-494-2111).
- Some services (imaging, DME, oncology and more) are handled by eviCore, which has its own numbers.
- Calling Cigna many times a day? iAllo’s AI phone agent can dial, get through the phone menu and wait on hold, then handle the call or bring your teammate in when a person answers.
Questions
What is the Cigna provider phone number?
Cigna’s provider customer service number is 1-800-882-4462 (1-800-88-CIGNA). Patients with “G” ID cards use 866-494-2111.
How do I get Cigna precertification?
Call 1-800-88-CIGNA or use CignaforHCP.com. Some services (imaging, DME, oncology and more) are handled by eviCore, which has its own numbers.
Stop waiting on hold with Cigna
iAllo makes the call, gets through the phone menu and waits on hold. Every call is recorded, transcribed and summarized for your team.
More payer phone guides
Sources
iAllo is not affiliated with Cigna. Numbers and hours can change and can differ by plan and state; the number on the patient’s ID card comes first. Tell us at hello@iallo.io if something is out of date.