Humana Provider Phone Numbers
Checked against Humana’s own pages on October 18, 2026
Providers call Humana at 800-457-4708 for Medicare eligibility, benefits and claims (Mon-Fri 8am-8pm ET), and 800-523-0023 for prior authorization and notifications (24/7). The number on the back of the patient’s ID card always comes first: it routes you to the right plan, state and product.
Phone numbers for providers
| For | Number and hours |
|---|---|
| Medicare: eligibility, benefits, claims | 800-457-4708[1]Mon-Fri 8am-8pm ET |
| Prior authorization and notifications (medical and behavioral health) | 800-523-0023[1]24/7 |
| Dental: eligibility, benefits, claims | 800-833-2223[1]Mon-Fri 8am-8pm ET |
| Medication prior authorization, step therapy, quantity limits and drug exceptions | 800-555-2546[1]Mon-Fri 8am-8pm ET1-800-555-CLIN. |
| Provider payment integrity (audits, recoupments) | 800-438-7885[1]Mon-Fri 8am-8pm ET |
| Medicaid | By state: FL 800-477-6931 · KY 800-444-9137 · LA 800-448-3810 · OH 877-856-5707 · OK 855-223-9868 · SC 866-432-0001 · VA 844-881-4482[1] |
Have this ready before you call
- Your practice’s NPI and Tax ID (TIN)
- The patient’s member ID, name and date of birth
- Date of service, billed amount and claim number (for claim status)
- CPT/HCPCS and diagnosis codes (for prior authorization)
Skip the call: self-service
Humana uses Availity Essentials for eligibility, claim status and authorizations.[1]
Tips from billing teams
- Prior authorization is the one Humana line that answers 24/7.
- Medicaid questions go to the state line, not the Medicare number.
- Calling Humana many times a day? iAllo’s AI phone agent can dial, get through the phone menu and wait on hold, then handle the call or bring your teammate in when a person answers.
Questions
What is the Humana provider phone number for claims?
For Humana Medicare eligibility, benefits and claims, providers call 800-457-4708, Mon-Fri 8am-8pm ET.
What is Humana’s prior authorization phone number?
Humana’s prior authorization and notification line is 800-523-0023, open 24/7.
Stop waiting on hold with Humana
iAllo makes the call, gets through the phone menu and waits on hold. Every call is recorded, transcribed and summarized for your team.
More payer phone guides
Sources
iAllo is not affiliated with Humana. Numbers and hours can change and can differ by plan and state; the number on the patient’s ID card comes first. Tell us at hello@iallo.io if something is out of date.