UnitedHealthcare Provider Phone Numbers
Checked against UnitedHealthcare’s own pages on October 18, 2026
Providers can reach UnitedHealthcare Provider Services at 877-842-3210 for eligibility and claims questions. For prior authorization, phone requests are accepted only where required by law: then call the number on the member’s ID card and choose “Care Notifications” (Mon-Fri 7am-8pm ET). UnitedHealthcare now points most questions to 24/7 chat in its Provider Portal. The number on the back of the patient’s ID card always comes first: it routes you to the right plan, state and product.
Phone numbers for providers
| For | Number and hours |
|---|---|
| Provider Services (eligibility, claims) | 877-842-3210[1]Medicare Advantage questions are also listed here in some sections. |
| Prior authorization / notification | Number on the member’s ID card → “Care Notifications”[2]Mon-Fri 7am-8pm ET; weekends and holidays 9am-6pm ETOnly where phone submission is allowed. |
| Cardiology and radiology prior authorization | 866-889-8054[2]Where phone submission is allowed. |
| Pharmacy prior authorization (Optum Rx) | 800-711-4555[2] |
| Provider Portal support | 866-842-3278[1]Option 1 for portal access issues. |
| Medicare Advantage and Community Plan (many states) | 800-600-9007[1]Some states have their own line; see the contact page. |
| Individual Exchange plans | 888-478-4760[1] |
| Oxford (CT, NJ, NY) | 800-666-1353[1] |
| Physical, occupational therapy and chiropractic (Optum) | 800-873-4575[2] |
Have this ready before you call
- Your practice’s NPI and Tax ID (TIN)
- The patient’s member ID, name and date of birth
- Date of service, billed amount and claim number (for claim status)
- CPT/HCPCS and diagnosis codes (for prior authorization)
Skip the call: self-service
The UnitedHealthcare Provider Portal (sign in with One Healthcare ID) handles eligibility, claim status and prior authorization, with chat 24/7. EDI 270/276/278 and APIs are also available.[2]
Tips from billing teams
- Try the Provider Portal chat first for simple eligibility and claim status questions; it runs 24/7.
- For appeals, follow the instructions in the decision letter; the 2026 guide lists no general appeals phone line.
- Note the call reference number and the representative’s name before you hang up.
- Calling UnitedHealthcare many times a day? iAllo’s AI phone agent can dial, get through the phone menu and wait on hold, then handle the call or bring your teammate in when a person answers.
Questions
What is the UnitedHealthcare provider services phone number?
UnitedHealthcare lists 877-842-3210 for Provider Services (eligibility and claims). The number on the back of the member’s ID card comes first, because it routes to the right plan and state.
How do I get a prior authorization from UnitedHealthcare by phone?
Where phone submission is allowed, call the number on the member’s ID card and choose “Care Notifications” (Mon-Fri 7am-8pm ET; weekends and holidays 9am-6pm ET). Most requests go through the Provider Portal.
Can I check UnitedHealthcare claim status without calling?
Yes. Use the UnitedHealthcare Provider Portal or an EDI 276 claim status request. The portal also has 24/7 chat.
Stop waiting on hold with UnitedHealthcare
iAllo makes the call, gets through the phone menu and waits on hold. Every call is recorded, transcribed and summarized for your team.
More payer phone guides
Sources
- [1] https://www.uhcprovider.com/en/contact-us.html
- [2] https://www.uhcprovider.com/content/dam/provider/docs/public/admin-guides/2026-UHC-Administrative-Guide.pdf
iAllo is not affiliated with UnitedHealthcare. Numbers and hours can change and can differ by plan and state; the number on the patient’s ID card comes first. Tell us at hello@iallo.io if something is out of date.